Frequently Asked Questions

 

The following information is here to help answer any questions you may have.  If there’s something more specific you’d like to know, then don’t hesitate to get in touch with us.


SEARCH FOR INFORMATION

How do I find an artwork or information?
Use our online search tool to locate a specific artwork, artwork colours or any other information on the site. Simply enter the information in the search field on our homepage and hit search.
 

ARTWORK INFORMATION

What are the formats of the artworks available in the shop?
Artworks featured in the shop are sold in the sizes specified which cover the following, but may vary:

Portrait / Landscape:
30 x 42cm (A3)
21 x 29cm (A4)
50 x 70cm
70 x 100cm
60 x 120cm

Square:
50 x 50cm
80 x 80cm
91 x 91cm
100 x 100cm

Artworks offered in the shop are:

- Limited Edition Giclee Prints on acid free, premium 300gsm Textured Rag Art Paper
- Limited Edition CPrints
- Limited Edition Ready-to-hang Textile Prints with frame 

All paper prints will be signed and will have a white border.

Prints distributed within Australia/NZ will be produced in Australia by a reputable Photographic Studio run by photographers.

Prints distributed throughout Europe, UK and USA/Canada will be produced in Europe by the same production house as Lumas. 
 

Packaging
All artworks will be securely packed in made-to-measure packaging.


Are any of the artworks available in other commissioned formats?

Yes they are!  ANY of the works featured on this site can be produced to a custom made size for you.

Digitally produced art has great scope in adaptability and flexibility in size and can be used across the board in interior design projects, which is why we love this medium.

These contemporary artwork styles are ideal wall decor choices for any residential or commercial space which commands large format artworks. Not only are these styles of art lightweight and non-reflective (apart from works behind acrylic), they're also moisture resistant and are considered hygienic because they don’t hold dust like painted canvases. They are particularly suitable for kitchens, hospitality areas, restaurants, foyers, highly lit or sun drenched spaces.

Using the same European production house as Lumas - we can guarantee you the same style and high quality of artwork.

We can offer you Ready-to-hang printed artworks in the following formats:


Frameless free-floating art - Art prints on white panels
 

Frameless free-floating art - Art prints on brushed aluminum panels
Works depicting seascapes work particularly well on this surface.  The artworks shimmer in the light.
 

Frameless free-floating art - Art Prints behind acrylic
Whilst works behind acrylic create depth in imagery and look fabulous on walls, they don't photograph well because of reflection.

Textile Prints framed with slimline anodised aluminium frame (Available for Australian Clients Only)
These works start at $595.00 (including shipping) for a finished 100cm x 100cm artwork

Please get in touch if you would like a quote for an artwork in a specific size and medium.


Artwork Resolution & Colours
Please be aware that the pictures you see on this website are low resolution images to prevent theft.   Please note that there is every chance that there may be very slight variations in colours of actual artworks, than what can be seen on different computer monitors or mobile devices. There is no one screen which can show the exact colours of an artwork. Some works will have a grainy or slightly blurred effect – this is part of the artwork design and shouldn't be perceived as a fault.

 

PURCHASING

Order placement
This is a custom made to order business. Each and every artwork ordered by you is custom made and does not come off a mass production line. Please select and order your artwork carefully. We cannot make changes to an order transaction once payment has been processed and the order has been closed. A refund or exchange will not be provided as a result of change of mind or change in personal, financial or business circumstances. You MUST provide an appropriate day time address and phone number for delivery purposes.
 

Currency & Pricing
All pricing listed on the website is in Australian Dollars (AUD) however you can nominate the currency you wish to pay in, at the PayPal Checkout.  Please check PayPal's website for more details.  Please check www.xe.com for current conversion rates, when making your purchase.

Prices for items in an Order are fixed once your Order has been confirmed. Shipping & Handling is FREE for all transactions.


Payments & Security
Payments made via the Sonja Robar Online Shop are processed using a third party gateway, PayPal and remain secure.  Purchases can be made with a PayPal Account or by entering your credit card details into the PayPal payment portal.  These details are not made available to this website owner. For more information on PayPal privacy and security, please visit their site. We do not collect or record any credit card details you may provide when purchasing products from this website.


SHIPPING & SHIPPING CHARGES

Where do you ship to?
Having production houses in both Australia and Europe, we ship to the following countries FREE OF CHARGE – How good is that!

Australia, New Zealand, Canada, United States, United Kingdom, Ireland, Germany, Switzerland, France, Belgium, Austria, The Netherlands, Italy, Portugal, Spain, Norway, Sweden, Denmark, Finland, Slovenia, and United Arab Emirates.

Artworks produced in Australia will be distributed within Australia and shipped via standard registered post by Australia Post.
Artworks produced in Europe will be distributed throughout Europe, UK and USA and shipped by DHL.
 

TURNAROUND TIME & DELIVERY
Each and every order placed on this site will be specifically custom made in either Australia or Europe. Please allow up to 21-28 days from date of order to delivery despatch date. All orders will be sent via standard registered mail and will require a signature at the delivery address. We will not authorise for artworks to be left at an address where there is no one to accept the parcel.  You MUST provide an appropriate day time address and phone number for delivery purposes.


HANDLING ARTWORK

Artwork Packaging - Handle Artwork with Care
The entire artwork production and packaging process is handled with great care and undergoes the highest quality control.  Large format prints are rolled around a fibreboard tube to prevent unwanted creasing. Polystyrene holds everything in place. Every human effort will be made to ensure that your artwork will be delivered to you in a pristine state. Art Prints on textured cotton rag paper are fragile and may be damaged by careless handling.  It is the recipient’s responsibility to ensure that the print is opened and handled by a professional framer. Sonja Robar will not be responsible for damage to goods.


PRIVACY POLICY

What is Sonja Robar’s Privacy Policy?
Sonja Robar understands and respects the need to maintain your privacy. All information about you is kept confidential and will not be used under any circumstances in ways that you have not consented. Nor will we sell or disclose any information that identifies you to a third party. Please see our Terms & Conditions for more Privacy Policy details.


REFUNDS OR RETURNS

All artwork orders are custom made therefore we are unable to offer refunds, returns or exchanges, this includes change of mind or change in personal, financial or business circumstances. Once an order has been placed it will be considered final and cannot be cancelled. We do not accept refunds or returns for any artworks advertised in a sale program. Please see our Terms & Conditions for more details on Refunds and Returns.