FREQUENTLY ASKED QUESTIONS

The following information is here to help answer any questions you may have.  If there’s something more specific you’d like to know, then don’t hesitate to get in touch with me.


Website - Artwork Resolution & Colours

Please be aware that the pictures you see on this website are low resolution images to prevent theft.   Please note that there is every chance that there may be very slight variations in colours of actual artworks, than what can be seen on different computer monitors or mobile devices. There is no one screen which can show the exact colours of an artwork. Some works will have a grainy or slightly blurred effect – this is part of the artwork design and shouldn't be perceived as a fault.

 
ARTWORK INFORMATION

Art Prints (unframed)
Artworks are available in two different paper stocks:
Giclee Prints on Premium 310gsm Hahnemuhle Textured Rag Paper
Quality Prints on 300gsm Matt Art Paper

Every Art Print includes a white border and signature, and each size carries a Limited Edition of only 10 Art Prints,
per paper stock.

Sizes and prices of Art Prints can be seen on the Order Form located at the bottom of the Gallery Page.

The 300gsm Matt Art Paper Art Prints have been sized to fit most picture frames available at various homeware outlets.

Artworks can also be resized to a custom Portrait, Landscape or Square size specification upon request in the Order Form.

Payment for Art Prints can be made via EFT or via PayPal and details will be forwarded upon receipt of your order.

Prints distributed within Australia/NZ will be produced in Australia by a reputable Art Print Studio. Prints distributed throughout Europe, UK and USA/Canada will be produced in Europe by the same production house as Lumas. 
 

Are any of the artworks available in commissioned formats, other than Art Prints?

Yes they are!  ANY of the works featured on this site can be produced to a custom made size for you.

Digitally produced art has great scope in adaptability and flexibility in size and can be used across the board in interior design projects, which is why I love this medium.

These contemporary artwork styles are ideal wall decor choices for any residential or commercial space which commands large format artworks. Not only are these styles of art, lightweight and non-reflective (apart from works behind acrylic), they're also moisture resistant and are considered hygienic because they don’t hold dust like painted canvases. They are particularly suitable for kitchens, hospitality areas, restaurants, foyers, highly lit or sun drenched spaces.

Using the same European production house as Lumas - I can guarantee you the same style and high quality of artwork.

I can offer you Ready-to-hang printed artworks in the following formats:


Frameless free-floating art - Art prints on white panels (available for Australian, USA & European customers)
 

Frameless free-floating art - Art prints on brushed aluminum panels (available for Australian, USA & European customers)
Works depicting seascapes work particularly well on this surface.  The artworks shimmer in the light.
 

Frameless free-floating art - Art Prints behind acrylic (available for USA & European customers only)
Whilst works behind acrylic create depth in imagery and look fabulous on walls, they don't photograph well because of reflection.

Textile Prints framed with slimline anodised aluminium frame (available for Australian customers only)
These works start at $650.00 (including shipping) for a finished 100cm x 100cm artwork

Please get in touch if you would like a quote for an artwork in a specific size and medium.

Packaging
All artworks will be securely packed in made-to-measure packaging.


PURCHASING

Order placement
This is a custom made to order business. Each and every artwork ordered by you is custom made and does not come off a mass production line. Please select and order your artwork carefully. I cannot make changes to an order transaction once payment has been processed and the order has been closed. A refund or exchange will not be provided as a result of change of mind or change in personal, financial or business circumstances. You must provide an appropriate day time address and phone number for delivery purposes.
 

Pricing
All pricing listed on the website is in Australian Dollars (AUD).

Prices for items in an Order are fixed once your Order has been confirmed.
Shipping & Handling are FREE for all transactions.


Payments
Payment can be made via EFT (if you’re in Australia) or via PayPal and details will be forwarded upon receipt of your order.


SHIPPING & SHIPPING CHARGES

Where do you ship to?
Having production houses in both Australia and Europe, I can ship to the following countries FREE OF CHARGE – How good is that!

Australia, New Zealand, Canada, United States, United Kingdom, Ireland, Germany, Switzerland, France, Belgium, Austria, The Netherlands, Italy, Portugal, Spain, Norway, Sweden, Denmark, Finland, Slovenia, and United Arab Emirates.

Artworks produced in Australia will be distributed within Australia and shipped via standard post by Australia Post.
Artworks produced in Europe will be distributed throughout Europe, UK and USA and shipped by DHL.
 

TURNAROUND TIME & DELIVERY
Each and every order placed on this site will be specifically custom made in either Australia or Europe. Please allow up to 14-28 days from date of order to delivery despatch date.

Orders for large works (i.e. anything over 30cm) will be sent via standard registered mail and will require a signature at the delivery address. I will not authorise for artworks to be left at an address where there is no one to accept the parcel.  Therefore, an appropriate day time address and phone number would be appreciated.


HANDLING ARTWORK

Artwork Packaging - Handle Artwork with Care
The entire artwork production and packaging process is handled with great care and undergoes the highest quality control.  Large format prints are rolled around a fibreboard tube to prevent unwanted creasing. Every human effort will be made to ensure that your artwork will be delivered to you in a pristine state. Art Prints on textured cotton rag paper are fragile and may be damaged by careless handling.  It is the recipient’s responsibility to ensure that the print is opened and handled by a professional framer. I, Sonja Robar, will not be responsible for damage to goods once they are received by the recipient.

To preserve the longevity of your Art Print, please avoid hanging it in highly drenched sunlit areas.


PRIVACY POLICY

What is Sonja Robar’s Privacy Policy?
I, Sonja Robar, understand and respect the need to maintain your privacy. All information about you is kept confidential and will not be used under any circumstances in ways that you have not consented. Nor will I sell or disclose any information that identifies you to a third party. Please see my Terms & Conditions for more Privacy Policy details.


REFUNDS OR RETURNS

All artwork orders are custom made therefore I am unable to offer refunds, returns or exchanges, this includes change of mind or change in personal, financial or business circumstances. Once an order has been placed it will be considered final and cannot be cancelled. I do not accept refunds or returns for any artworks advertised in a sale program.

Please see my Terms & Conditions for more details on Refunds and Returns.