Terms & Conditions

Thank you for visiting the website of Sonja Robar. The information on this website is subject to change without notice. These Terms and Conditions apply to you; the Website user and your usage of the website on www.sonjarobar.com.au and associated software, networks and processes. Please note that by browsing this website or placing an order with Sonja Robar, you are bound by the following terms and conditions. Please read them carefully before placing your order.
 

Intellectual Property
Any material on this website is the intellectual property of Sonja Robar.  All rights reserved. This Website is protected under international copyright laws and other laws which are applicable in the country where the consumer is resident. The copying, reproducing, adapting, modifying, displaying, redistribution, use or publication by you of ANY PORTION of this Website is strictly prohibited. Your use of this Website does not grant you ownership rights of any kind of this Website.


Site Use
This Website may contain links to third party websites. These links are provided solely as a convenience to you. If you click on a third party link, you will be directed to that third party’s site. By linking to these websites, Sonja Robar does not create or have an affiliation with, or sponsor such third party websites. The inclusion of links within this Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. Sonja Robar has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk. Sonja Robar strongly advises you to review the Privacy Policy of every site you visit.

You must ensure that your access to, or use of the Website is not illegal or prohibited by laws that apply to you. You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference that may damage your computer system. Sonja Robar takes no responsibility for any such damage that may arise in connection with your use of the Website.

Artwork Colours
Please be aware that the pictures you see on this website are low resolution images, to prevent theft.  Please note that there is every chance that there may be very slight variations in colours of actual artworks, than what can be seen on different computer monitors or mobile devices. There is no one screen which can show the exact colours of an artwork. Some works will have a grainy or slightly blurred effect – this is part of the artwork and must not be perceived as a fault.

PURCHASING

Custom Made Business
This is a custom made to order business. Each and every artwork ordered by you is custom made and does not come off a mass production line. Please select and order your artwork carefully. Sonja Robar cannot make changes to an order transaction once payment has been processed and the order has been closed. A refund or exchange will not be provided as a result of change of mind or change in personal, financial or business circumstances.

Order Placement
When you place an order via the Order Form or as a Commissioned Work, you will be issued an Order Confirmation with payment details for EFT or PayPal, which will be sent to your nominated email address. By placing an order, you make a commitment to Sonja Robar to purchase the product you have selected based on these Terms and Conditions. Once your order has been received and your purchase transaction has been concluded, your artwork will be ordered immediately to satisfy a prompt turnaround time.  Each confirmed order represents a separate agreement for purchase. Once your artwork is complete and ready for despatch you will be issued with an Order Shipment Advice which will be sent to the email provided by the customer.

Sonja Robar reserves the right to not accept or to cancel orders that request commercial quantities of artworks and that she suspects that you intend to resell or copy any of her products as a part of a commercial or personal business.

Sonja Robar is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

Currency & Pricing
All pricing listed on the website is in Australian Dollars (AUD). Prices for items in an Order are fixed once your Order has been confirmed. Payment can be made via EFT (if you are based in Australia) or via PayPal.

Shipping & Handling are FREE for all transactions.

All prices displayed on the Sonja Robar website are subject to change without notice. Sonja Robar reserves the right to modify, vary, alter, change or cancel artwork lines, special offers, promotions, artwork prices and shipping costs without notice at any time and will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a service.

Payment & Security
Order payments made via PayPal remain secure. These details are not made available to this website owner. For more information on PayPal privacy and security, please visit their site. Sonja Robar accepts no responsibility for orders that are declined or not accepted due to disrupted internet connections or rejection issues arising from PayPal gateway.


Shipping & Shipping Charges
Having production houses in both Australia and Europe, Sonja Robar ships to the following countries FREE OF CHARGE:
Australia, New Zealand, United States, United Kingdom, Ireland, Germany, Switzerland, France, Belgium, Austria, Netherlands, Italy, Portugal, Spain, Norway, Sweden, Denmark, Finland, Slovenia, and United Arab Emirates.

Artworks produced in Australia will be distributed within Australia and shipped via standard or registered post by Australia Post.
Artworks produced in Europe will be distributed throughout Europe, UK and USA and shipped by DHL.

All orders larger than 50cm, will be sent via standard registered mail and will require a signature at the delivery address. Sonja Robar will not authorise for artworks to be left at an address where there is no one to accept the parcel, therefore you must provide an appropriate day time address and phone number for delivery purposes.

Free shipping is provided at the sole discretion of Sonja Robar but may be abolished at any time and new shipping charges introduced.
 

Duties & Taxes
Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country in which you are having the item shipped to. Your package will not be released from customs until these payments are made. Sonja Robar is unable to advise how much these duties will cost, so please ensure you aware of the cost of these fees before you make your purchase.


Order Turnaround Time & Delivery
Each and every order placed on this site will be specifically custom made in either Australia or Europe. Please allow up to 14-28 days from date of order to delivery date.

Australian delivery periods are specified as follows:
4 - 7 days (VIC and NSW)
7 - 9 days (TAS, SA and QLD)
9 - 12 days (WA and NT)

USA, UK and European delivery periods are around 7-14 days from Germany.

 

Delivery Services

Customers must be made aware that there is the necessity to undertake the services of a third party provider/carrier to enable me to deliver your artwork to you.  This service is distinct from the supply of goods and only includes the delivery service of your artwork. Sonja Robar is not responsible for the actual delivery and delivery times of artworks once despatched with the third party service carrier.

As stated above, artworks produced in Australia will be distributed within Australia and shipped via standard or registered post by Australia Post. Artworks produced in Europe will be distributed throughout Europe, UK and USA and shipped by DHL.

All orders larger than 50cm, will be sent via standard registered mail and will require a signature at the delivery address. Sonja Robar will not authorise for artworks to be left at an address where there is no one to accept the parcel, therefore you must provide an appropriate day time address and phone number for delivery purposes.

The customer must acknowledge that delays in shipping do occasionally occur and that Sonja Robar is not liable for any loss and damage caused by the delivery delays, nor to refund any amounts paid for the order. The customer must acknowledge that purchases may be damaged in transit by the carriers and in such cases, Sonja Robar is not liable in any way to provide a refund or for any other damage caused thereby or for any corresponding delays caused by the supplier carrying out their service. Any such complaints must be raised with the delivery company.

 

HANDLING ARTWORK

Artwork Packaging - Handle Artwork with Care
The entire artwork production and packaging process is handled with great care and undergoes the highest quality control.  Large format prints are rolled around a fibreboard tube to prevent unwanted creasing. Every human effort will be made to ensure that your artwork will be delivered to you in a pristine state.

Art Prints on textured cotton rag paper are fragile and may be damaged by careless handling.  It is the recipient’s responsibility to ensure that the print is opened and handled by a professional framer. Sonja Robar will not be responsible for damage to goods.


RETURN POLICY

Sonja Robar is committed to providing her customers with products of the highest quality. All artworks are custom printed per order, so please select your products carefully, as there are no refunds or exchanges for a change of mind or change in personal, financial or business circumstances.

Art prints are thoroughly checked before being sent and will be packaged with great care to avoid damage. All artwork products come with the statutory guarantees imposed by the Australian Consumer Law.  Below is some information about the rights that the statutory guarantees provide.

 

When can you obtain a refund or replacement under the statutory guarantees?
Sonja Robar is not required to provide a refund or replacement if you change your mind.

If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.

The statutory guarantees include guarantees that the product:

  • is of acceptable quality;

  • is fit for any disclosed purpose; and

  • matches its description

You can choose an exchange if a product has a major problem.  This is when it:

  • has a problem that would have stopped someone from buying the product if they had known about it;

  • is unsafe;

  • is significantly different from the description or a sample; or

  • doesn’t do what it was designed to do, or what you asked for, and can’t be fixed.

 

Exchange on Faulty or Incorrect Art Prints
Sonja Robar will only offer an exchange if she has delivered the wrong artwork.

All artworks are thoroughly checked before despatch and are packaged with great care.  If you believe you have received an Art Print or Artwork which is incorrect, you may be entitled to an exchange. The first thing to do is contact Sonja Robar to let her know about the problem, ideally within 24 hours of receiving your work.

Please quote:

  • The date of your order;

  • Your contact details including full name, address, phone number and email;

  • A description of the problem WITH photographic evidence;

Once Sonja Robar receives your claim she will contact you with a speedy resolution.


Cost of returning faulty products
Art Prints need to be in their original packaging to be returned. You will need to return them by post and cover this amount. Please keep your receipt for the cost because if the returned product is later confirmed to have a fault you will be entitled to reclaim your postage charges via Australia Post.
 

Transit Damaged Art Prints
Sonja Robar cannot accept responsibility for Australia Post or DHL delivering damaging items. Ninety nine percent of the time, these delivery companies handle postal items with great care but in some rare instances, items can arrive damaged. Whilst Sonja Robar uses these organisations as a service provider to get your works to you, she is not in direct partnership with them and does not operate under their terms and conditions.

Please check your delivery in the presence of the delivery person. If you notice damage, you should refuse receipt of the item.

If you have already received the work before you notice damage, please contact Sonja Robar as soon as possible with photographic documentation of the damage. Please keep the original packaging in case a return is necessary.
 

Alternatively, it is suggested that you place a complaint directly with the delivery service provider by taking your item directly to the Australian Post shopfront and lodging a complaint.  They will process and compensate you for their error as it is their fault and not that of Sonja Robar.

Please see Australia Post for more details
Please see DHL for more details


PRIVACY

This Privacy Policy applies to information collected throughout this website. By accessing www.sonjarobar.com.au, you acknowledge and agree to the uses of information described in this Privacy Policy.

When you make a purchase via this website, as part of the buying and selling process, the personal information you provide, such as your name, address, email address and phone number is purely for delivery purposes and will not be collected.

When you browse this website, Sonja Robar automatically receives your computer’s internet protocol (IP) address in order to provide her with information that helps her learn about your browser and operating system.

If you have subscribed to a newsletter, you have given consent for Sonja Robar to send you marketing emails about new products, art sales and other updates.

Sonja Robar is dedicated to keeping your details private. Any information collected in relation to you will be kept strictly secured and will only be used for the purposes described in this privacy policy. This information will be primarily used to identify and fulfil your Artwork orders.


Information Collected
When you visit this website, www.sonjarobar.com.au, Sonja will collect information about you or your use of this website. This information falls into three categories: Customer Information, Usage Data and IP Address Details. Depending on the category, the information may be considered to be personally identifiable information.


Customer Information
Customer Information can usually be used to identify you. Customer information is information you explicitly provide when you make an online purchase or you sign up to receive a newsletter, including name, email address, shipping and billing addresses and phone number for delivery purposes.

Sonja Robar uses your Customer Information for processing and filling orders placed by you, marketing her artwork directly with you and delivering her newsletters to your mailbox.
 

IP Address
Whenever you use www.sonjarobar.com.au, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address associated with your computer is called its "IP address" and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer.

Long term records of the IP addresses from which you access this site are not kept, except where you have specifically provided information about yourself, for example, when you make a purchase, in which case a record your IP address for security purposes may be made.
 

Usage Data
Usage Data includes general information about how you interact with web pages pertaining to www.sonjarobar.com.au. This is collected using cookies (or similar technologies). Cookies are small pieces of data sent from a website and stored in a web browser and which may assign an anonymous identifier to the user. Usage Data includes:

  • pages you have visited on this website;

  • how you came to the website (e.g. via the newsletter);

  • which particular buttons or links on the site you clicked;

  • whether you have been to the site before


Usage Data is either collected directly by or disclosed to those other providers during the course of a session on this website and during marketing campaigns.

If you have opted to receive a newsletter, Customer Information will be shared with third party providers such as Mailchimp.

For further information about how each of the other providers referred to above handles personal information (which may include your Usage Data and Customer Information), Sonja Robar recommends that you visit their respective websites to read their respective privacy policies.
 

Changes to This Privacy Policy
Sonja Robar may update this Privacy Policy from time to time and will repost the new Privacy Policy on this site. It is recommended that you review this Privacy Policy periodically for any changes.


CONSENT
When you provide personal information to complete a transaction, i.e. place an order, arrange for a delivery or return a purchase, you consent to that information being collected and using it for that specific reason only.

If after you opt-in for a newsletter, and you change your mind; you may withdraw your consent to be contacted, for the continued collection, use or disclosure of your information, at any time. Any personal information that you provide to us will not be released, sold or rented to any entities or individuals outside of Sonja Robar.


Customer Service Policy
Sonja Robar is committed to providing you with excellent customer service and is constantly on the lookout for new ways to improve her artwork range and services.  As a valued customer your feedback is important to her. If you have an issue you would like to raise, please get in touch.


Agreement of Terms
By placing an order on this website, you are agreeing to these Terms of Trade which are subject to change at any time.  Sonja Robar reserves the right to make changes to these terms and conditions at any time and if they are amended, they will be effective immediately and will be displayed here.